Last updated: December 13, 2025
This Privacy Policy explains how CopyTrade69 (“CopyTrade69”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you use:
- Our website: https://copytrade69.com
- Our web app: https://app.copytrade69.com
- Any other products, services, or features we offer (collectively, the “Services”).
By using the Services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, you must not use the Services.
CopyTrade69 is based in Toronto, Ontario, Canada.
1. Information We Collect
We collect information in the following categories:
1.1 Information You Provide to Us
- Account information: name, email address, password, username, and any profile details you choose to provide.
- Subscription and billing information: plan details, billing address, and limited payment information (note: full card details are processed by our third‑party payment processors, not stored by us).
- Trading account connection details: identifiers or connection tokens required to link your brokerage, exchange, or trading platform accounts to the Services (we do not act as a broker and do not take custody of your funds).
- Support and communication: content of emails, support requests, in‑app messages, feedback, or other communications you send us.
1.2 Information Collected Automatically
When you use the Services, we may automatically collect:
- Usage data: pages viewed, features used, date/time of access, referring pages, and interactions with the interface.
- Device and log data: IP address, browser type and version, operating system, device identifiers, and error logs.
- Cookies and similar technologies: small data files stored on your device to remember your settings, help you log in, and analyze how the Services are used. You can control cookies through your browser settings, but disabling them may affect functionality.
1.3 Information from Third Parties
We may receive information from:
- Payment processors: confirmation of payments, subscription status, and limited billing information.
- Connected brokers/exchanges/platforms: certain trading‑related data (e.g., account IDs, trade executions, balances or positions) necessary to provide copy‑trading and related features.
- Analytics and marketing tools: aggregated or pseudonymized usage statistics.
2. How We Use Your Information
We use your information for the following purposes:
- To provide and operate the Services
- Create and manage your account
- Enable trade copier, copy‑trading, and related automation features
- Connect to third‑party trading platforms and brokers at your request
- To process payments and manage subscriptions
- Process subscription fees
- Manage billing cycles, plan changes, and renewals
- To maintain and improve the Services
- Monitor performance, usage, and trends
- Fix bugs, enhance security, and develop new features
- To communicate with you
- Send service‑related notices (e.g., changes to terms, security alerts)
- Respond to your support requests and inquiries
- Provide information about new features or offers, where permitted by law (you can opt out of marketing at any time)
- To safeguard our rights and comply with law
- Detect, prevent, and address fraud, abuse, or technical issues
- Comply with legal obligations, regulatory requirements, and law enforcement requests
- Enforce our Terms and other policies
3. Legal Bases (for Users in the EEA/UK)
If you are in the European Economic Area (EEA) or the United Kingdom, we process your personal data on the following legal bases:
- Contract: to provide the Services you request and perform our contract with you.
- Legitimate interests: to operate, secure, and improve our Services, prevent abuse, and communicate with you about similar services (where permitted).
- Consent: for certain cookies, marketing communications, or optional features where we request your consent.
- Legal obligation: to comply with applicable laws and regulations.
You can withdraw consent at any time (where consent is the legal basis) without affecting the lawfulness of processing before withdrawal.
4. How We Share Your Information
We do not sell your personal information. We may share it in the following limited circumstances:
4.1 Service Providers
We use third‑party service providers to help us operate the Services, such as:
- Hosting and infrastructure providers
- Payment processors
- Analytics and error‑monitoring tools
- Email and communication platforms
These providers are given access to information only as reasonably necessary to perform services on our behalf and are generally bound by confidentiality and data protection obligations.
4.2 Third‑Party Trading Platforms and Brokers
When you choose to connect your broker, exchange, or trading platform, we share only the information reasonably necessary to establish and maintain that connection and execute actions you authorize through the Services.
Your use of those third‑party platforms is governed by their own terms and privacy policies.
4.3 Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of some or all of our assets, your information may be transferred as part of that transaction, subject to appropriate protections and applicable law.
4.4 Legal and Safety
We may disclose information if we believe it is reasonably necessary to:
- Comply with any applicable law, regulation, legal process, or governmental request;
- Protect the rights, property, or safety of CopyTrade69, our users, or the public;
- Detect, prevent, or otherwise address fraud, security, or technical issues.
5. International Data Transfers
CopyTrade69 is based in Toronto, Ontario, Canada, and your information may be stored or processed in Canada and other countries where we or our service providers operate.
These countries may have data protection laws that are different from those in your jurisdiction. Where required by law, we take steps to ensure that appropriate safeguards are in place (for example, contractual protections) when transferring personal information internationally.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide the Services and maintain your account;
- Comply with legal, accounting, or reporting obligations;
- Resolve disputes and enforce our agreements.
When information is no longer needed, we may delete it, anonymize it, or securely store it in a way that it is no longer linked to you.
7. Security
We use reasonable technical and organizational measures to help protect your personal information against loss, theft, misuse, and unauthorized access or disclosure.
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you are responsible for maintaining the security of your account credentials and devices.
8. Your Rights and Choices
Your rights may vary depending on your jurisdiction. Subject to applicable law, you may have the right to:
- Access: request a copy of the personal information we hold about you.
- Correction: request that we correct inaccurate or incomplete information.
- Deletion: request that we delete certain personal information, subject to legal and contractual limitations.
- Restriction: request that we limit how we use your personal information in certain circumstances.
- Portability: request your personal information in a structured, commonly used, and machine‑readable format, where technically feasible.
- Withdraw consent: where processing is based on consent, withdraw your consent at any time.
You can also:
- Update your account information via your profile or account settings;
- Opt out of marketing emails by following the unsubscribe link in those emails.
To exercise any rights, please contact us using the details in Section 11. We may ask you to verify your identity before responding to your request.
If you are in Canada and believe your privacy rights have been violated, you may have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) or your applicable provincial privacy regulator.
9. Children’s Privacy
The Services are not intended for children under 18. We do not knowingly collect personal information from anyone under 18. If you believe that a child under 18 has provided us with personal information, please contact us and we will take steps to delete such information where required by law.
10. Third‑Party Links and Services
The Services may contain links to websites, apps, or services operated by third parties (including brokers, exchanges, and other trading platforms). We are not responsible for the privacy practices of these third parties.
We encourage you to review the privacy policies of any third‑party services you access.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page and, where required by law, provide additional notice (such as by email or in‑app notification).
Your continued use of the Services after any changes become effective means you accept the updated Privacy Policy. If you do not agree, you must stop using the Services.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, you can contact us at:
CopyTrade69
Location: Toronto, Ontario, Canada
Email: [support@copytrade69.com]
Website: https://copytrade69.com